Refund Policy

1. No Refund Policy

Mumbai Expert Plumber operates on a strict no-refund policy for all plumbing services provided. This policy applies to all types of services including but not limited to:

• Emergency plumbing services
• Repairs and maintenance work
• Installation services
• Inspection and consultation services
• Parts and materials supplied

2. Reason for No Refund Policy

Plumbing services are consumable in nature and cannot be returned once provided. Our services involve:

• Professional labor and expertise
• Time and resources invested in service delivery
• Materials and parts that are installed or used
• Customized solutions specific to your property

Once these services are rendered, they cannot be reversed or undone, making refunds impractical.

3. Pre-Service Understanding

Before any service is provided, we ensure:

• Clear explanation of the work to be performed
• Transparent pricing and cost breakdown
• Customer approval before starting work
• Opportunity to ask questions and clarify concerns

By approving the service, you acknowledge and accept our no-refund policy.

4. Quality Guarantee

While we do not offer refunds, we stand behind the quality of our work:

• We provide warranty on specific services as communicated
• If work does not meet agreed standards, we will rectify at no additional cost
• Defects resulting from our workmanship will be corrected
• Customer satisfaction is our priority

5. Service Issues and Resolution

If you are not satisfied with the service provided:

• Contact us immediately to report the issue
• We will investigate and assess the concern
• If the issue is due to our workmanship, we will provide corrective service
• We will work with you to find a satisfactory resolution

Important: Resolution will be in the form of corrective work or warranty service, not monetary refunds.

6. Cancellation Before Service

If you need to cancel a scheduled service:

• Cancellations made 24 hours or more in advance: No charges
• Cancellations made less than 24 hours in advance: Cancellation fee may apply
• No-show or same-day cancellation: Full inspection fee may be charged

Once a technician has arrived at your location and service has commenced, no cancellation is possible.

7. Inspection Fees

Inspection and consultation fees are non-refundable as they involve:

• Professional assessment of your plumbing issue
• Time and expertise of our qualified technicians
• Detailed recommendations and solutions
• Written quote or estimate

8. Materials and Parts

Materials and parts supplied during service are non-refundable because:

• They are often custom-cut or modified for your specific needs
• Once installed, they cannot be reused elsewhere
• They are sourced specifically for your project

9. Emergency Services

Emergency plumbing services are strictly non-refundable due to:

• Immediate response required outside normal hours
• Priority service commitment
• Resources allocated for urgent response

10. Payment Terms

Payment is typically required:

• Immediately upon completion of service
• Before our technician leaves your location
• As per agreed payment schedule for larger projects

Payment constitutes acceptance of service and acknowledgment of our no-refund policy.

11. Disputes

In case of any disputes regarding services:

• Contact us within 48 hours of service completion
• Provide detailed explanation of the issue
• Allow us opportunity to inspect and assess
• Work with us towards an amicable resolution

We are committed to fair and reasonable resolution of all disputes, though monetary refunds will not be provided.

12. Warranty Service

Warranty services are separate from refund policy:

• Warranty covers defects in workmanship
• Warranty period varies by service type
• Warranty does not include refunds, only corrective work
• Warranty terms are clearly communicated at time of service

13. Customer Acknowledgment

By engaging our services, you acknowledge that:

• You have read and understood this refund policy
• You accept that all services are non-refundable
• You understand that resolution of issues will be through corrective work, not refunds
• You agree to payment terms as discussed

14. Contact for Concerns

If you have concerns about a completed service:

• Phone: +91 9892476305
• WhatsApp: +91 9892476305
• Address: Shop no 7, Gulistan Bldg, Near St Lawrence School, Marol Village, Andheri East, Mumbai, Maharashtra 400059

We are committed to your satisfaction and will work to address any legitimate concerns promptly and professionally.