Privacy Policy

1. Introduction

Mumbai Expert Plumber ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us via phone, WhatsApp, or contact form
• Request plumbing services
• Visit our physical location
• Provide feedback or reviews

This information may include: Name, Phone number, Email address, Service address, Service requirements and preferences.

2.2 Automatic Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and browsing behavior.

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver plumbing services you request
• Communicate with you about services, appointments, and quotes
• Respond to your inquiries and provide customer support
• Send service reminders and follow-ups
• Improve our services and website
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Phone: +91 9892476305
• WhatsApp: +91 9892476305
• Address: Shop no 7, Gulistan Bldg, Near St Lawrence School, Marol Village, Andheri East, Mumbai, Maharashtra 400059