Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available.
Other benefits include:
* Simplifies business application integration
* Eases agent administration
* Increases agent flexibility
* Provides efficiency gains in network hosting
Contents:
UCCX 8.0 AppAdmin
UCCX 8.0 Licensing
CAD-Client Configuration
CAD-Configurable Answer Drop Feature
CAD-Independant Client Configuration
CAD-Integrated CDA
CAD-Phonebook Search Nonmodal Feature
Cisco Mobile Supervisor and Reporting
CSD MTX Citrix Feature Support
EDBS
Editor Enhancements
HAoWAN
HRC
HRC Enhancements and Troubleshooting
RT Lite-Direct Transfer Ax Line
RT Lite-Historical Report
RT Lite-Simple Join and Join-AX Line
RT Lite-Swap and Cancel Feature
RTPhone Support Overview
Security Improvements and Troubleshooting
WallBoard Support
More Info:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/
Download:
http://hotfile.com/dl/30679810/f4b7e03/h-cucce8vt_faf_www.FileBeta.com.part1.rar.html
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